Money & Career

How to tame your overflowing email inbox in 6 (relatively) easy steps

Too many emails? Dawn O'Connor, director of Think Productive Canada, has a clever plan for sorting them out.
By Lora Grady

how to clean and organize your email

1. Start by sorting email based on sender, then tackle the emails from your boss, co-workers or spouse in a bundle and delete or file.

2. Get organized with three folders, and use the @ symbol so they’ll sit at the top of your inbox. › @Action If the email requires an action or response, move it here and deal with it that same day. › @Reading If it’s an email you’ll need to consult later, move it here. › @Waiting If the email requires someone else to weigh in first, move it here, follow up with the person and delete once it’s handled.

3. Use the four Ds to stay streamlined: › Do If the email will take only two minutes to deal with, make sure you do it right away. › Delete Don’t need it? It’s gone. › Delegate Pass the email on to whoever can take care of it. › Defer Need to attend to it later? Pop it into the @Action folder.

4. Manage incoming emails with bucket folders. Create one for projects, one for clients, another for personal stuff — whatever makes the most sense. Then number your folders by the order you want them to appear in.

5. Pop into your inbox once in the morning (for 20 minutes to an hour) and once in the afternoon to assign your email to the correct folder and do all quick replies. Schedule an hour (or two 30-minute breaks) during the day to take on the @Action folder.

6. Work offline for at least an hour a day. That might sound scary — what if it’s important?! — but remember that email replaces the letter, not the phone. If it’s urgent, people can call, text, instant message or just stop by your desk.

Originally published May 2015. Updated January 2017.



Subscribe to our newsletters for our very best stories, recipes, style and shopping tips, horoscopes and special offers.

By signing up, you agree to our terms of use and privacy policy. You may unsubscribe at any time.