To subscribe or give a gift, placing your order online is quick and easy. Go to my.chatelaine.com.
To renew your subscription, simply visit chatelaine.com/renew.
It typically takes 4 to 6 weeks for the first issue to arrive after your subscription has been activated.
To view your subscription expiration date, simply sign in to our online customer care at my.chatelaine.com.
Also, your subscription expiry date is indicated on the top right-hand corner of the magazine’s mailing labels.
Yes, digital access is a complimentary add-on to your print subscription. If we have your email on file, you will receive an email notification from “delivery@mail.emagazines.com” when the next issue is available for viewing.
You can update your mailing address online anytime at my.chatelaine.com.
To renew your subscription, simply visit chatelaine.com/renew.
Yes, you can renew someone else's subscription. Visit chatelaine.com/renewgift and follow the prompts for gift renewals.
Visit my.chatelaine.com, and under “Autorenew info,” select “EDIT BILLING INFO” to update your billing information for automatic renewal subscriptions and use a new credit card if you choose to renew early.
You can update your contact information online anytime at my.chatelaine.com.
If you're a new subscriber, please note that the first issue takes 4-6 weeks to arrive. If that period has passed, please confirm your mailing address at my.chatelaine.com and check the “Publication Schedule” for the estimated in-home date. If you’re still having issues, please email service@chatelaine.com.
You can view the publication schedule and expected in-home date by logging into my.chatelaine.com and scrolling to the bottom of the page under “Publication Schedule.”
Please contact customer service at service@chatelaine.com to verify your address update was processed correctly. We can confirm your current address on file and investigate any delivery issues.
You may have multiple active accounts under different names or addresses. We can merge these accounts to extend the duration of your subscription and stop duplicate deliveries. Simply email us at service@chatelaine.com and provide us with your full name and address as it appears on the labels.
Please go to my.chatelaine.com to verify your mailing address. If an issue is returned as undeliverable, your subscription may be suspended. To resume delivery, please contact our customer service team at service@chatelaine.com.
You can access the digital version of your magazine via our online library at chatelaine.com/digital. Log in with your email address (the same email address associated with your subscription account) for immediate access. Once your email has been verified, you will receive an email granting you access to the library.
To access your digital issues, you can visit chatelaine.com/digital and log in with the email address on your account (you can double-check this at my.chatelaine.com). If you have issues accessing, please contact service@chatelaine.com.
Yes, you can choose a digital-only subscription. To switch your subscription type, please contact our customer service at service@chatelaine.com.
Yes. If you have multiple subscriptions or account numbers, please contact us at service@chatelaine.com and provide us with the account numbers. We will merge the subscriptions and extend your service accordingly.
Your account number is indicated in the magazine’s mailing labels above your name.
Please contact customer service at service@chatelaine.com to investigate this discrepancy. There might be a delay in system updates or an issue with your account status.
Yes, you can update the delivery address for gift subscriptions. Please go to my.chatelaine.com to update gift addresses.
To cancel your subscription, please contact service@chatelaine.com and provide your full name and address. We will stop delivery on any unmailed issues. Please note that refunds are not issued for unmailed issues.
You can cancel your auto-renewal by logging into my.chatelaine.com, going to “Manage Your Autorenew,” and pressing “CANCEL AUTORENEW”. Once auto-renewal is turned off, your subscription will remain active until its expiration date.
We apologize for the inconvenience. If you requested to opt out of auto-renewal and were charged after, please contact us at service@chatelaine.com. We will review your account, reverse the charge, and confirm your cancelled subscription.
No. Although auto-renewal will be disabled, your subscription remains active until its expiration date.
It varies on the offer, to confirm if your offer was set up on auto-renew please contact us at service@chatelaine.com.
You can unsubscribe from all our mailing lists by emailing service@chatelaine.com and providing your full name and address so we can process your removal promptly.
Yes, you can cancel the subscription or transfer the remaining issues. Please note that refunds are typically not issued in these circumstances. Simply email us at service@chatelaine.com with your full name and address.
You can transfer the remaining issues to a new recipient. Refunds are generally not issued for cancelled subscriptions.
Please contact us at service@chatelaine.com so we can look into the issue and assist with missing back issues.
To switch to an electronic edition only, please contact our customer service at service@chatelaine.com.
Please contact service@chatelaine.com to confirm the details of your renewal offer and whether it includes Fashion magazine.
Please email us at service@chatelaine.com for assistance.
For mail-in orders and/or cheque payments (payable to Chatelaine Magazine), please mail to: Chatelaine Subscriptions, PO Box 67055, RPO S Common Mall, Mississauga, ON L5L 5V4
You can contact the editorial team via our contact us form.